Cherwell

Add Cherwell Integration

  1. Navigate to Administration -> Integrations

  2. Select + NEW INTEGRATION

  3. Select Cherwell from the dropdown.

  4. Add the following:

    NAME

    Name of the Integration in Morpheus.

    ENABLE

    Leave checked to enable the Integration.

    HOST

    Url of the Cherwell Instance

    USER

    Enter in username

    PASSWORD

    Above Cherwell user’s password

    CLIENT KEY

    Provide your Cherwell client key

    CREATED BY USER

    This is the full name of a user in the Cherwell system. When a new change management record is created in the Cherwell system, this user will be added to the record as the user that created it.

    START DAYS FROM NOW

    Number of days from now to set proposed start date

    END DAYS FROM NOW

    Number of days from now to set proposed end date

    CUSTOM MAPPING

    This is an optional json object that allows the custom setting of the Cherwell fields on the Change Request object.

    Note

    The keys in the map correspond to the name of the field on the Change Request in Cherwell that you would like to set (see https://bertram.d.pr/1Ziuhy for a reference). In addition, the value in the map corresponds to the value you wish to use. Within the value, Morpheus variables may be used. Here is an example for setting the Description is:

    {
    "Description":"Created from Morpheus by ${instance.createdByUsername} in ${zone.name}"
    }
    
  5. Save Changes