ServiceNow Monitoring IntegrationΒΆ
Note
A ServiceNow Integration must be already configured in Administration -> Integrations to enable the ServiceNow Monitoring Integration. Refer to the ServiceNow configuration guide for more information.
- Enabled
- Enables the ServiceNow Monitoring Integration
- Integration
- Select from a ServiceNow Integration added in Administration -> Integrations
- New Incident Action
- The Service Now action to take when a Morpheus incident is created.
- Close Incident Action
- The Service Now action to take when a Morpheus incident is closed.
Incident Severity Mapping
| Morpheus Severity | ServiceNow Impact |
| Info | Low/Medium/High |
| Warning | Low/Medium/High |
| Critical | Low/Medium/High |