Monitoring Integrations

While Morpheus provides a fantastic means for determining uptime and availability of both services and VMs, sometimes more is needed. A good example of this is performance application monitoring. To solve this an external monitoring integration with ServiceNow is provided out of the box.

Service Now

To add a service now integration, simply visit the ‘Monitoring Settings’ section in Administration > Settings > Monitoring. This allows users to map incident severity levels to equivalent severities in ServiceNow.

To enable service now simply expand the section labelled “ServiceNow” in Administration > Settings > Monitoring. Toggle the enabled flag and enter the Host, User, and Password information required to connect to ServiceNow. The other options below include behaviors upon new incidents being opened and old incidents closing. It also includes a table for mapping Morpheus incident severity levels to their ServiceNow counterparts.