Cherwell

Add Cherwell Integration

1. Navigate to Administration > Integrations

2. Select + NEW INTEGRATION

3. Select Cherwell from the dropdown.

4. Add the following:

   NAME

   Name of the Integration in Morpheus.

   ENABLE

   Leave checked to enable the Integration.

   HOST

   Url of the Cherwell Instance

   USER

   Enter in username

   PASSWORD

   Above Cherwell user’s password

   CLIENT KEY

   Provide your Cherwell client key

   CREATED BY USER

   This is the full name of a user in the Cherwell system. When a new change management record is created in the Cherwell system, this user will be added to the record as the user that created it.

   START DAYS FROM NOW

   Number of days from now to set proposed start date

   END DAYS FROM NOW

   Number of days from now to set proposed end date

   CUSTOM MAPPING

   This is an optional json object that allows the custom setting of the Cherwell fields on the Change Request object.

   Note

   The keys in the map correspond to the name of the field on the Change Request in Cherwell that you would like to set (see https://bertram.d.pr/1Ziuhy for a reference). In addition, the value in the map corresponds to the value you wish to use. Within the value, Morpheus variables may be used. Here is an example for setting the Description is:

   {
   "Description":"Created from Morpheus by ${instance.createdByUsername} in ${zone.name}"
   }
   

5. Save Changes