Remedy

PreRequisites

The user used for this integration need to be an Administrator in Remedy or have all the permissions to the form that is outlined in the table below.

API Endpoint

Action

BMC Form

Existing BMC Role

/api/arsys/v1/entry/CTM:People

GET

CTM:People

Contact People Admin

/api/arsys/v1/entry/COM:Company?q=%27Status%27=%22Enabled%22&fields=values(Company)

GET

COM:Company

Atrium Foundation Admin

/api/arsys/v1/entry/User

GET

User

User Administrator

/api/arsys/v1/entry/Group

GET

Group

User Administrator

/api/arsys/v1/entry/CHG:Infrastructure%20Change

POST

CHG:Infrastructure Change

Infrastructure Change Master

/api/arsys/v1/entry/CHG:Infrastructure%20Change

PUT

CHG:Infrastructure Change

Infrastructure Change Master

/api/arsys/v1/entry/CHG:Infrastructure%20Change

GET

CHG:Infrastructure Change

Infrastructure Change Master

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_DiskDrive

POST

BMC.CORE:BMC_DiskDrive

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_DiskDrive

PATCH

BMC.CORE:BMC_DiskDrive

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_DiskDrive

GET

BMC.CORE:BMC_DiskDrive

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_DiskDrive

DELETE

BMC.CORE:BMC_DiskDrive

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_IPEndpoint

POST

BMC.CORE:BMC_IPEndpoint

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_IPEndpoint

PATCH

BMC.CORE:BMC_IPEndpoint

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_IPEndpoint

GET

BMC.CORE:BMC_IPEndpoint

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_IPEndpoint

DELETE

BMC.CORE:BMC_IPEndpoint

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Memory

POST

BMC.CORE:BMC_Memory

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Memory

PATCH

BMC.CORE:BMC_Memory

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Memory

GET

BMC.CORE:BMC_Memory

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Memory

DELETE

BMC.CORE:BMC_Memory

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Processor

POST

BMC.CORE:BMC_Processor

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Processor

PATCH

BMC.CORE:BMC_Processor

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Processor

GET

BMC.CORE:BMC_Processor

CMDB Data Change All

/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Processor

DELETE

BMC.CORE:BMC_Processor

CMDB Data Change All

/api/arsys/v1/entry/AST:ComputerSystem

GET

AST:ComputeSystem

Asset Admin

/api/arsys/v1/entry/AST:ComputerSystem

PUT

AST:ComputeSystem

Asset Admin

/api/arsys/v1/entry/AST:ComputerSystem

POST

AST:ComputeSystem

Asset Admin

/api/arsys/v1/entry/AST:IPEndpoint

GET

AST:IPEndpoint

Asset Admin

/api/arsys/v1/entry/AST:IPEndpoint

PUT

AST:IPEndpoint

Asset Admin

/api/arsys/v1/entry/AST:IPEndpoint

POST

AST:IPEndpoint

Asset Admin

/api/arsys/v1/entry/AST:DiskDrive

GET

AST:DiskDrive

Asset Admin

/api/arsys/v1/entry/AST:DiskDrive

PUT

AST:DiskDrive

Asset Admin

/api/arsys/v1/entry/AST:DiskDrive

POST

AST:DiskDrive

Asset Admin

/api/arsys/v1/entry/AST:Processor

GET

AST:Processor

Asset Admin

/api/arsys/v1/entry/AST:Processor

PUT

AST:Processor

Asset Admin

/api/arsys/v1/entry/AST:Processor

POST

AST:Processor

Asset Admin

/api/arsys/v1/entry/AST:Memory

GET

AST:Memory

Asset Admin

/api/arsys/v1/entry/AST:Memory

PUT

AST:Memory

Asset Admin

/api/arsys/v1/entry/AST:Memory

POST

AST:Memory

Asset Admin

/api/jwt/login

POST

Add Remedy Integration

  1. Navigate to Administration -> Integrations

  2. Select + NEW INTEGRATION

  3. Select Remedy from the dropdown.

  4. Add the following:

    NAME

    Name of the Integration in Morpheus.

    ENABLE

    Leave checked to enable the Integration.

    REMEDY HOST

    Url of the Remedy Instance. e.g: http://xx.xx.xx.xx:8008

    USER

    Enter in username

    PASSWORD

    Above Remedy user’s password

    COMPANY

    The dropdown will populate with values as soon as the auth using the above creds are successful

    APPROVAL USER

    Full name of the user as it appear in Remedy. E.g: userid ‘anish’ would have full name as “Anish Abraham”

  5. Save Changes